Terms & Conditions

About these terms

These terms apply to the use of this website and to drainage services provided by So Drainage Solutions, Cutforth Way, Romsey, Hampshire SO51 0BG. Contact: 07940 156407, sodrainage@gmail.com.

Enquiries and estimates

Anything we discuss on the phone or by email before we have seen the drain is an indication based on what you have described, not a fixed price. A firm figure is given once the problem has been inspected, and no chargeable work is carried out until you have agreed to it.

Where a job turns out to involve something that could not reasonably be seen beforehand, a collapse behind a blockage, for example; we will stop, tell you what we have found and agree how to proceed before continuing.

Access and site conditions

You agree to give us safe access to the property and to the drainage apparatus, and to tell us about anything relevant that you know about: such as the location of private services, cables or pipework, previous repairs, or asbestos. Where excavation is involved, we will take reasonable care, but we cannot be responsible for damage to unmarked private services that were not disclosed to us.

Responsibility for drains

Some drainage apparatus is the responsibility of the water authority rather than the property owner. Where we believe that is the case, we will tell you, so you can decide whether to instruct us or contact your water company.

Our work

We will carry out the agreed work with reasonable care and skill, using appropriately qualified operatives. Clearing a blockage restores flow at the time of the visit; it does not guarantee that a drain in poor structural condition will stay clear, or that items put into the system afterwards will not cause a further blockage. Where the cause is a defect in the pipework, we will tell you what we have found and what putting it right involves.

Payment

Payment is due on completion of the work unless we have agreed otherwise in writing. Invoices set out what was done. Where an account has been agreed for commercial or managed-property work, the agreed payment terms apply.

Cancellation

Please let us know as soon as possible if you need to cancel or rearrange a booked visit. Consumers have statutory cancellation rights for contracts agreed off-premises or at a distance; where you have asked us to begin work urgently within that period, you may be liable for the value of the work already carried out.

Liability

We are fully insured. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under law. Otherwise our liability is limited to the cost of putting right defective work, and we are not liable for indirect or consequential losses. Your statutory rights as a consumer are not affected.

Complaints

If something is not right, tell us. Ring 07940 156407 or email sodrainage@gmail.com and we will look into it and come back to you.

Website content

The content of this website is provided for general information about our services and does not constitute technical advice for a specific property. We may update it at any time. These terms are governed by the law of England and Wales.